Terms of Service

These terms cover booking a treatment at Zen Heaven Spa through this website. Booking an appointment means accepting them.

You choose a treatment, a branch, a therapist and a time. We only offer you times that therapist is actually working and is not already booked, so a time you can select is a time you can have.

Choosing a time reserves it while you pay. That reservation lasts 10 minutes, after which the time goes back on offer to everyone else — otherwise a slot nobody had paid for could be held all day. If you come back after it has lapsed and the time is still free, it is still yours.

The full price of the treatment is paid when you book, by bank transfer to the account shown on the payment screen. After sending it, you upload a picture of the confirmation from your banking app.

Prices are shown per branch, because the two branches do not always charge the same, and the price you are shown when you book is the price for that booking.

A booking is not confirmed until a receptionist has checked your payment. That is a person looking at what you uploaded, so it takes as long as it takes — usually not long during opening hours. You will receive an email either way.

• Approved: the appointment is yours and the time is held for you.
• Not approved: we will tell you why, and we will arrange your money back. If the payment did not match the booking, a phone call usually sorts it out faster than a second attempt.

Call the spa on +977 970-5120826. Appointments are changed and cancelled by a person rather than through this website, so that we can offer you another time in the same conversation rather than leaving you to search for one.

Please give us as much notice as you can. A cancelled slot can be given to someone else if we know in time; an hour beforehand, it usually cannot.

Whether a cancelled booking is refunded is set out in our Refund Policy.

Come a few minutes early. A treatment starts and ends at the time it was booked for, because the therapist has someone after you — arriving late shortens your treatment rather than everyone else’s.

Tell your therapist about any injury, allergy, skin condition or pregnancy before the treatment starts, so she can adapt it or advise you against it.

The treatments on the menu and their prices can change, and not every treatment is offered at both branches. If a therapist becomes unavailable for a booking we have already confirmed, we will call you and arrange another time or another therapist.

We keep the site accurate and available, but we cannot promise it will never be down or never be wrong. If something on it contradicts what the spa tells you on the phone, please tell us — we would rather fix it than argue about it.

Call +977 970-5120826 or use the contact form. Our privacy policy explains what we do with your details.