Refund Policy

Nothing on this website refunds money by itself. Every refund is decided and issued by a member of our reception team, so the way to ask for one is always to talk to us.

What matters is whether we have approved your booking yet. When you book online you send us a payment, and a receptionist checks it against our bank records before your appointment is approved.

• Before your booking is approved: a cancellation is normally refunded in full.
• After your booking is approved: it is not normally refunded.

Neither of these happens on its own. In both cases a receptionist makes the decision and arranges the money, and they may take your circumstances into account — so please call us on +977 970-5120826 rather than assuming either outcome.

An appointment you did not attend, and did not tell us about, is not refunded. If something went wrong on the day, call us and we will talk it through.

If we have to cancel — a therapist is unwell, or the spa has to close — a receptionist will contact you and put it right, either by refunding you or by rebooking you at a time that suits. This is arranged with you personally rather than applied automatically.

This section describes what our booking system actually does. It is accurate today.

• Payment is made by QR transfer into our bank account. That transfer cannot be reversed automatically, so every refund is issued by a member of staff rather than by the website.
• Refunding a booking cancels it. An appointment that has already taken place, or that you did not attend, cannot be refunded this way.
• A refund covers every payment we have checked and confirmed against your booking. A payment still awaiting confirmation is not refunded, because that money has not yet been recorded as received.
• When a refund is issued you are sent an email confirming it.

Where the money goes is agreed with you at the time — usually back to the account it came from, or to details you give us if that is not possible. A receptionist will confirm this with you on the phone, along with when to expect it.

Vouchers and packages follow the same rules as any other booking: a refund is a decision made by reception, arranged with you directly.

Call us on +977 970-5120826 or use the contact form. Please have the date and time of your appointment to hand.